Our Shipping Policy forms part of, and must be read in conjunction with, our Website Terms. It is important that you check your delivery details before completing your order. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate.

Shipping Options and Rates

We offer FREE shipping in Australia via Australia Post standard shipping. 

We ship domestically within Australia only. 

Your orders will be dispatched and posted within 2-8 days from date the order is placed. 

Once dispatched, shipping time will vary depending on location.

Signature on Delivery

Australia Post requires a signature, unless you specify otherwise when placing your order. If you request a parcel, be left unattended, you do so at your own risk, unless you have provided an authority to leave at time of placing your order

Shipping Restrictions
We strive to fulfill orders to the best of our ability; however, there may be certain shipping restrictions or limitations. 

Order Processing Time

We strive to process and pack your orders with care and efficiency. Please allow for order handling before they are ready for shipping. Once your order is prepared, you will receive a shipping confirmation email with tracking information.

Tracking and Confirmation

To keep you informed about your shipment's progress, we provide tracking numbers or links for all orders. Once your order has been dispatched, you will receive a shipping confirmation email containing the tracking details. You can use this information to track your package through the Australia Posts tracking system.

Please note that it may take a short period for the tracking information to become available after the shipment has been processed.

Lost or Damaged Packages

While we take great care to ensure your packages reach you in perfect condition, unfortunate incidents may occur during transit. In the event that your package is lost or damaged, please contact our customer support within 14 days of the expected delivery date. We will initiate an investigation and work towards a resolution, which may include a replacement, refund in accordance with our Returns and Refund Policy on our Website.

Returns and Exchanges

If for any reason you need to initiate a return or exchange, please refer to our dedicated Returns and Refunds Policy for detailed instructions. The policy outlines eligibility criteria, timeframes, and any associated restocking fees, if applicable.

Customer Support

We value your satisfaction and are here to assist you. If you have questions or need assistance, go to our Contacts page on our Website. 

Policy Updates

This shipping policy is subject to change from time to time. Any revisions or updates will be communicated to you through our Website or via email. It is recommended to review this policy periodically to stay informed about any modifications.

Disclaimer

Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. 

Using a Work Address

If you are providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear. 

Redelivery due to incorrect or incomplete address

We can redeliver parcels where address is incomplete, or has been incorrectly provided, however you will incur a charge for redelivery.

No guarantee of delivery time

Please note that the delivery times specified are approximate. We cannot guarantee these delivery times. Our shipping timeframes are to be used as a guide only. Once your order leaves our warehouse, it is in the hands of the shipping carrier. Delivery times may vary due to factors beyond our control, and we cannot be responsible for parcels delayed in transit.

By placing an order with us, you acknowledge and agree to comply with the terms and conditions outlined in this shipping policy.